These terms and conditions include (a) the general terms of use applicable to your use of INTLAQ technologies; and (b) specific provisions related to VAT for trips conducted in the Kingdom of Saudi Arabia (attached in Appendix 1).

Please read these terms and conditions carefully. They include information about your rights, obligations, and other important details regarding using INTLAQ technologies.

General Terms of Use

• Contractual RelationshipThese terms, including the general terms of use and the VAT terms in Appendix 1 (collectively referred to as the "Terms"), govern the access or use by individuals within the Kingdom of Saudi Arabia of the applications, websites, content, products, and services (the "Services") provided by INTLAQ, a privately held limited liability company established in Riyadh, with its headquarters in Al-Yasmeen District, and registered with the Chamber of Commerce under number 993354 ("INTLAQ").
  Please read these Terms carefully before accessing or using the Services.
• Your access to and use of the Services constitutes your agreement to be bound by these Terms, thereby establishing a contractual relationship between you and INTLAQ. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede any prior agreements or arrangements made with you.
  INTLAQ may terminate these Terms or any of the Services related to you immediately, suspend offering the Services, or restrict access to any part of them at any time and for any reason.
• Certain supplementary terms may apply to specific services, such as policies related to a particular event, activity, or promotional campaign, and these supplementary terms will be disclosed to you in connection with the provided services. These supplementary terms are in addition to the Terms for the services provided and are considered part of them. In case of any conflict between the supplementary terms and these Terms, the supplementary terms will prevail concerning the services provided.
• INTLAQ may amend the Terms related to the Services from time to time. Amendments will be effective when INTLAQ posts the updated Terms on this website or publishes modified policies or supplementary terms related to the provided services.
  Your continued access to or use of the Services after such posting constitutes your consent to be bound by the Terms as amended.
• We collect and use personal data concerning the Services as outlined in the Privacy Policy (including your contact information).
• INTLAQ may provide necessary information to claims settlement companies or insurance companies in the event of a complaint, dispute, or conflict, including incidents between you and a third-party service provider (including a driver in the transportation network), where such information or data is necessary to resolve the complaint, dispute, or conflict.

Services

The Services constitute a technology platform that enables users of INTLAQ's mobile applications or websites (each referred to as the "Application") to arrange and schedule transportation services with independent third-party providers of such services, including external independent transportation providers under agreement with INTLAQ.

The Services are provided for your personal, non-commercial use unless otherwise agreed by INTLAQ in a separate written agreement with you.
You acknowledge that INTLAQ does not provide transportation services or act as a transportation company and that all transportation services are provided by independent third-party contractors who INTLAQ does not employ.

License

Subject to your compliance with these Terms, INTLAQ grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to (1) access and use the applications on your device solely in connection with your use of the Services; and (2) access and use any content, information, and related materials that may be made available through the Services. In all cases, this use is for personal and non-commercial purposes only. INTLAQ and its licensors reserve any rights not expressly granted in these Terms.

Restrictions

You are not permitted to do the following: (1) Remove any copyright, trademark, or other proprietary notices from any part of the Services; (2) Reproduce, modify, create derivative works from, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, broadcast, transmit, or otherwise exploit the Services except as expressly permitted by INTLAQ; (3) Decompile, reverse engineer, or disassemble the Services except as permitted by applicable law; (4) Link to, mirror, or frame any portion of the Services; (5) Create or launch any programs or scripts to scrape, indexing, surveying, or otherwise exploit data from any part of the Services, or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; (6) Attempt to gain unauthorized access to or impair any aspect of the Services or the related systems or networks.

Provision of Services

You acknowledge that parts of the Services may be made available under various INTLAQ brands or transportation request options, including the currently referred to "INTLAQ," "ECONOMY," "ECONOMY PLUS," "BUSINESS," and "INTLAQ XL." You also acknowledge that the Services may be provided under these brands or request options by or in connection with the following: (1) Independent third-party providers, including drivers in a transportation network or those licensed under charter transport, or holders of similar transport permits, licenses, or authorizations.

Third-Party Services and Content

The Services may be made available or accessed in conjunction with third-party services and content (including advertising), which are not under INTLAQ's control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. INTLAQ does not endorse third-party services and content and will not be held responsible for any products or services of external service providers.

Additionally, Apple, Google, Microsoft Corporation, or their respective international subsidiaries and affiliates are third-party beneficiaries to this contract if you access the Services using applications designed for Apple iOS, Android, or Microsoft Windows mobile devices, respectively.

These third-party beneficiaries are not parties to this contract and are not responsible for providing or supporting the Services in any way. Your access to the Services using these devices is subject to the applicable terms of service of the third-party beneficiary.

intellectual property

The Services and all rights related to them remain the exclusive property of INTLAQ or its licensors. These Terms and your use of the Services do not grant you any rights: (1) to the Services or in connection with them, except for the limited license granted above; or (2) to use or refer to INTLAQ's company names, logos, product and service names, trademarks, or service marks in any manner.

• Your Use of the Services

• User Accounts

• To use most aspects of the Services, you must register and maintain an active personal account for user services (the "Account").
• You must be at least 18 years old or the legal age of majority to obtain an Account. Account registration requires submitting certain personal information to INTLAQ, such as your name, address, mobile phone number, and age, as well as at least one valid payment method (either a credit card or an accepted payment partner).
• You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so, including having an invalid or expired payment method, may result in your inability to access or use the Services, or INTLAQ terminating these Terms with you.
• You are responsible for all activities conducted under your Account, and you agree to maintain the security and confidentiality of your Account username and password at all times. You may not have more than one Account unless INTLAQ permits otherwise in writing.

• User Requirements and Conduct

• The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under 18 to receive transportation services from third-party providers unless they are accompanied by you, the legal guardian.
• You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services and may only use the Services for lawful purposes (e.g., no transport of illegal or hazardous materials).
• You may not, while using the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the third-party service provider or any other party. In certain cases, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.

• Text Messages

• By creating an Account, you agree that the Services may send you informational text messages as part of the normal business operations of your use of the Services. You may opt out of receiving text messages from INTLAQ at any time by sending a message to their email stating your desire to stop receiving such messages, including the mobile number that receives these messages. You acknowledge that opting out of receiving text messages may impact your use of the Services.

• Promotional Codes

• INTLAQ, at its sole discretion, may create promotional codes that can be redeemed and added to your Account for benefits or other advantages related to the Services and/or services provided by third-party providers, subject to any additional terms that INTLAQ establishes for each promotional code ("Promotional Codes").
• You agree that Promotional Codes: (1) must be used for the intended audience and purpose, and in a lawful manner; (2) may not be duplicated, sold, transferred in any manner, or made available to the general public (whether posted on a public forum or otherwise), unless permitted by INTLAQ; (3) may be disabled by INTLAQ at any time for any reason without liability; (4) may only be used in accordance with the specific terms that INTLAQ establishes for such Promotional Codes; (5) are not valid for cash; and (6) may expire prior to your use of them.
• INTLAQ reserves the right to withhold or deduct credits or other benefits obtained through the use of Promotional Codes by you or any other user in the event that INTLAQ determines or believes that the use or redemption of the Promotional Code was in error, fraudulent, illegal, or in violation of the applicable terms governing the Promotional Code.

• User-Generated Content

• INTLAQ reserves the right, at its sole discretion, to allow you to submit, upload, publish, or otherwise provide text and/or audio and/or visual content and information to INTLAQ through the Services from time to time, including comments and feedback regarding the Services, creating support requests, and providing input for contests and promotions ("User Content").
• Any user-generated content you submit remains your exclusive property. However, once you submit User Content to INTLAQ, you grant it a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license, including the right to sublicense the User Content, to use, copy, modify, create derivative works from, distribute, publicly display, publicly perform, and otherwise exploit it in any form and distribution channels now known or hereafter invented (including with respect to the Services and INTLAQ's business as well as third-party sites and services), without further notice to you or your consent and without the need to pay you or any other person or entity.
• You represent and warrant that: (1) you are the exclusive and sole owner of all User Content or you have all necessary rights, licenses, consents, and permissions to grant INTLAQ the license to use the User Content as set forth above; and (2) User Content and your submission, upload, or publication of such content, or INTLAQ's use of User Content does not violate or infringe any intellectual property rights, proprietary rights, copyright, or privacy rights of any third party and does not violate any applicable laws or regulations.
• You agree not to submit any User Content that is defamatory, abusive, hateful, violent, obscene, pornographic, illegal, or otherwise objectionable as determined by INTLAQ at its sole discretion, whether or not such material is protected by law. INTLAQ may review, monitor, or remove User Content at its sole discretion at any time for any reason without notice to you, but is not obligated to do so.

Fraud Policy

complete details regarding the Fraud Policy, refer to the “Fraud Policy”

Access to Network and Devices

You are responsible for obtaining the necessary data access to use the Services. Data and messaging charges may apply from your mobile network operator if you access or use the Services from a wireless device, and you are responsible for these charges. You are responsible for obtaining and updating the appropriate equipment or devices necessary to access and use the Services and applications, including any updates to them. INTLAQ does not guarantee that the Services, or any part thereof, will work on any specific equipment or device. Additionally, the Services may be subject to outages and delays inherent in the use of the Internet and electronic communications.

Payment

You understand that using the Services may result in charges for the services you receive from a third-party service provider ("Fees").

After you receive services obtained through your use of the service, INTLAQ will facilitate your payment of the applicable Fees on behalf of the third-party service provider as a limited payment collection agent for the third-party service provider.

Payment of the Fees in this manner is as effective as if you made the payment directly to the third-party service provider. The Fees will include applicable taxes as required by law.

All Fees you pay are final and non-refundable unless otherwise specified by INTLAQ. You retain the right to request a reduction of the Fees from the third-party service provider for the services and goods you received from them at the time of receiving such services and goods. Consequently, INTLAQ will respond to any request from any third-party service provider to modify the Fees for a specific service or good.

All Fees are due immediately and will be facilitated by INTLAQ using your preferred payment method specified in your account, after which INTLAQ will send you a receipt via email. If the primary payment method you designated in your account is expired, invalid, or cannot be charged, you agree that INTLAQ, as a limited payment collection agent for the third-party service provider, may use your secondary payment method in your account, if available.

• As agreed between you and INTLAQ, INTLAQ reserves the right to create and/or cancel and/or revise the Fees for any of the services or goods obtained or all of them through the use of the services at any time at INTLAQ's sole discretion.
• Furthermore, you acknowledge and accept that the applicable Fees may significantly increase in certain geographic areas during periods of high demand. INTLAQ will make reasonable efforts to notify you of the Fees that may apply to you, provided that you are responsible for the charges incurred on your account regardless of your awareness of them or the specific amounts related to that account.
• From time to time, INTLAQ may provide some users with promotional offers and discounts that may result in varying amounts charged for the same services or goods or for similar services and goods during the use of the services, and you agree that these promotional offers and discounts—unless also made available to you—have no bearing on your use of the services or the Fees charged to you. You may choose to cancel your order for services or goods provided by a third-party service provider at any time before the third-party service provider arrives, as you may be required to pay a cancellation fee if they have already arrived.
• This payment structure is intended to fully compensate the third-party service provider for the services and goods provided.
• Except for ride hailing services requested through the application, INTLAQ does not allocate any portion of your payments as a gratuity or tip to the third-party service provider. Any statement made by INTLAQ (on its website or in the application or marketing materials) that tips are "voluntary" and/or "not required" and/or "included" in the payments you make for the services provided does not imply that INTLAQ provides any additional amounts to the third-party service provider other than the amounts specified above.
• You acknowledge and agree that while you are free to provide additional payments as a tip to any third-party service provider providing you with services through the service, you are not obligated to do so. Tips are given voluntarily. After receiving services through the service, you will have the opportunity to rate your experience and provide additional feedback about the third-party service provider.

Repair or Cleaning Fees

You will be responsible for the cost of repairing damages (or necessary cleaning) to the third-party service provider’s vehicles and property arising from your use of the services in your account that exceeds damages from "normal wear and tear" and necessary cleaning ("Repair or Cleaning"). If the third-party service provider reports the need for repair or cleaning and INTLAQ approves the request for such repair or cleaning at its reasonable discretion, INTLAQ reserves the right to facilitate payment of a reasonable cost for such repair or cleaning on behalf of the third-party service provider using the payment method specified in your account. INTLAQ will transfer these amounts to the relevant service provider and will be non-refundable.

Disclaimer; Limitation of Liability; Indemnification.

• • Disclaimer.

The services are provided "as is" and "as available." INTLAQ disclaims all representations and warranties, whether express, implied, or statutory, not explicitly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Additionally, INTLAQ makes no representations or warranties regarding the reliability or accuracy of the schedules, quality, suitability, or availability of the services or any goods requested during the use of these services or regarding the uninterrupted nature of the services or their error-free operation. INTLAQ does not guarantee the quality, suitability, safety, or capability of third-party service providers. You agree that the full risk arising from your use of the services or any requested services related to such use remains with you to the maximum extent permitted by applicable law.

• Limitation of Liability.

• INTLAQ will not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, personal injury, or property damage arising out of or related to your use of the services, even if INTLAQ was advised of the possibility of such damages.
• INTLAQ will not be liable for any damages, liabilities, or losses arising from: (1) your use of the services or reliance on them, or your inability to access or use the services; or (2) any business transaction or relationship between you and any third-party service provider, even if INTLAQ was advised of the possibility of such damages. INTLAQ will not be liable for delays or failures in performance due to causes beyond its reasonable control.
• You acknowledge that the third-party transportation service providers who provide these requested services through certain types of requests may offer ride-sharing or peer-to-peer transportation services and may not be licensed or professionally authorized. In no event shall INTLAQ’s total liability to you concerning the services exceed two thousand Saudi Riyals (2,000 SAR).
• You may use INTLAQ services to request and schedule transportation services from third-party service providers; however, you agree that INTLAQ has no liability or obligation to you regarding any transportation services provided to you by third-party service providers except as expressly set forth in these terms. Nothing in the liability limitations and disclaimers contained in Section 5 shall limit liabilities or alter your rights as a consumer that cannot be excluded under applicable law.

Indemnification.

You agree to indemnify and hold harmless INTLAQ and its officers, directors, and employees from all claims, demands, losses, liabilities, and expenses (including attorney’s fees) arising from or related to: (1) your use of the services obtained through the use of the services; (2) your breach or violation of any of these terms; (3) INTLAQ's use of your user content; or (4) your violation of the rights of any third parties, including third-party service providers.

Governing Law; Arbitration.

• Except as otherwise provided in these terms, these terms are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia alone, without regard to its conflict of laws principles. Any disputes, disagreements, claims, or controversies arising from these services or these terms or related to them (including regarding their validity, interpretation, or enforcement, referred to as a "Dispute") shall first be resolved mandatorily through settlement procedures under the mediation rules of the Chamber of Commerce.
• If the mentioned dispute is not resolved within sixty (60) days from the submission of the request for settlement according to the Chamber's mediation rules, the dispute shall be referred to arbitration and resolved finally and exclusively under the arbitration rules of the Chamber.
• The provisions regarding emergency arbitration in the Chamber's rules are excluded. The dispute shall be resolved by the appointment of one (1) arbitrator following the Chamber's rules. The venue for both mediation and arbitration shall be Riyadh, Kingdom of Saudi Arabia, without prejudice to any law, and the Arabic language shall be the language of mediation or arbitration unless the parties are non-Arabic speakers, in which case mediation or arbitration will be conducted in both Arabic and English.
• The fact of the existence and content of the mediation and arbitration proceedings, including documents and pleadings submitted by either party, correspondence from the Chamber of Commerce, correspondence from the mediator, and correspondence and orders and decisions issued by the sole arbitrator, shall remain highly confidential and shall not be disclosed to any third party without the express written consent of the other party unless: (1) disclosure to the third party is reasonably required in the context of executing the mediation or arbitration proceedings; and (2) the third party agrees in writing without condition to abide by the confidentiality obligations outlined in these terms.

B. Other Provisions

Claims of Intellectual Property Infringement

Claims regarding intellectual property infringement should be sent to INTLAQ. Please visit INTLAQ's website for the specified address and additional information (website link).

Notices.

INTLAQ may send notices by issuing a general notice regarding the services, sending an email to your registered email address in your account, or mailing a written letter to your registered address in your account. You may send notices to INTLAQ by written correspondence to the address: Hayy Al Yasmeen 13322 Riyadh, Kingdom of Saudi Arabia.

General Provisions.

1. You may not assign or transfer ownership of any of these terms in whole or in part without prior approval from INTLAQ. However, you agree to grant your consent to INTLAQ to enable it to assign or transfer ownership of these terms in whole or in part, including to: (1) any subsidiary or affiliate; or (2) any acquirer of INTLAQ's shares or business or assets; or (3) the company that succeeds it in the event of a merger. No joint venture, partnership, employment, or agency relationship shall arise between you and INTLAQ or any other third-party service provider as a result of the agreement between you and INTLAQ or your use of the services.
2. If any provision of these terms is determined to be illegal, invalid, or unenforceable in whole or in part under any law, such provision or part of it shall be deemed not to form part of these terms without affecting the legality, validity, or enforceability of the remaining provisions of these terms. In this case, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a legal, valid, and enforceable provision or part that has a similar effect, to the greatest extent possible, to the illegal, invalid, or unenforceable provision or part, considering the content and purpose of these terms. These terms constitute the entire agreement and understanding between the parties concerning the subject matter and supersede all prior and contemporary agreements and commitments regarding the subject. In these terms, the words "including" and "includes" mean "including but not limited to."

Annex 1

General Provisions:

• 3.These terms and conditions ("VAT Terms") apply from the date of their issuance and remain in effect unless explicitly terminated by INTLAQ.
• 4.Your continued use of the INTLAQ application on or after the date you receive these VAT Terms signifies your acceptance of these VAT Terms.
• 5.The terms used herein shall have the meanings defined in the General Terms of Use above unless expressly defined otherwise in these VAT Terms.
• 6."INTLAQ" in these VAT Terms refers to both INTLAQ Company, a private limited liability company established in the Kingdom of Saudi Arabia with its headquarters in Riyadh and registered with the Riyadh Chamber of Commerce under number 5993354, and INTLAQ Saudi Company, a limited liability company established under the regulations of the Kingdom of Saudi Arabia and registered in the commercial registry under number 1009076643.

VAT Compensation Terms and Conditions:

• 7.INTLAQ imposes a VAT charge of 15% on the total fare of trips completed through the application in the Kingdom of Saudi Arabia, based on instructions issued by the General Authority of Zakat and Income. This is included in INTLAQ’s terms and conditions, which are updated according to any updates issued by the Zakat Authority. Consequently, INTLAQ provides no guarantees or confirmations regarding the stability or exemption from VAT imposed on the total trips via INTLAQ or compensation for VAT paid.
• 8.INTLAQ reserves the right to deduct administrative expenses and other costs (including penalties and any assessment of unpaid VAT) incurred as a result of applying the Zakat Authority's instructions.
• 9.If your account is closed at the time of entitlement to compensation for VAT amounts, INTLAQ will send you a voucher (equal to the amount of VAT you paid) via email that you can use on the INTLAQ application. The voucher is specific to you, and you can use it by opening a new account on the INTLAQ application or reactivating your closed account. Vouchers do not constitute stored value or a deposit held by INTLAQ and cannot be redeemed for cash. If your email address is not available in INTLAQ's records (for reasons such as not having provided this address to INTLAQ or for any other reason), INTLAQ will not seek to contact you, and any compensation for the VAT amount will be subject to your application as specified in paragraph 10 below. INTLAQ will not be responsible for any vouchers sent to the registered email address in its records if these vouchers are received and/or used by anyone other than you.
• 10.If your account is closed at the time of entitlement to VAT compensation and INTLAQ has not communicated with you as per paragraph 9 above, you may contact INTLAQ to request VAT compensation. This compensation will be issued via a voucher that you can use on the INTLAQ application in accordance with the details specified in paragraph 9 above. INTLAQ has the right to request that you provide any documentation (including receipts for trips you receive via email from INTLAQ or through the application) to substantiate your claim.